Terms of service

Terms of Service
Last updated: October 2, 2026

Welcome to alionhome.com, operated by Alion Home ("we", "us"). By using our website or placing an order, you agree to these Terms of Service. Please read them carefully.

Privacy
How we collect and use your personal information is described in our Privacy Policy, which is part of these Terms.

Products and Custom Orders
- We make every effort to display product colors and details accurately, but colors may vary slightly due to screen settings and fabric dye lots.
- Custom-size products are made to the measurements you provide. Please measure carefully; we are not responsible for errors in the measurements you submit.
- Listed dimensions may vary slightly due to the manufacturing process.

Pricing and Orders
- Prices are shown in U.S. dollars and may change without notice.
- We reserve the right to refuse or cancel any order, including orders with pricing or listing errors. If an order is canceled after payment, we will issue a full refund.

Shipping, Returns and Refunds
Shipping times are estimates and are not guaranteed. Returns and refunds are governed by our Refund Policy.

Product Use and Safety
Shade sails, pergola covers and privacy screens must be installed securely and taken down or loosened during high winds, storms or heavy snow. We are not responsible for damage to property or structures resulting from improper installation or severe weather.

Intellectual Property
All content on this website, including photos, text, graphics and logos, is owned by Alion Home or used with permission, and may not be copied or used without our written consent.

Limitation of Liability
To the fullest extent permitted by law, Alion Home is not liable for any indirect, incidental or consequential damages arising from the use of our website or products. Our total liability for any claim will not exceed the amount you paid for the product involved.

Governing Law
These Terms are governed by the laws of the State of California, United States.

Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date, and continued use of the website means you accept the changes.

Contact Us
Questions about these Terms? Email support@alionhome.com.