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(626) 986-4040
Store info

Mon-Fri, 9am-5pm

Directions

241 S 3rd ave,

Ste 1

La Puente CA 91746

241 S 3rd ave,

Ste 1

La Puente CA 91746

Mon-Fri, 9am-5pm

Shipping and Returns

Standard Shipping Information

We stock a large inventory of our product line in our warehouse in Southern California and are constantly adding new items to our catalog.  

Most orders ship within 24 hours of purchase on weekdays and are delivered across the United States and to other countries by a variety of carriers.

Orders placed during the weekend and on National holidays will be push to the following business day.

We ship free to the lower 48 states using USPS, FedEx and UPS and always provide you with tracking information once your product(s) ship. If you do not receive a tracking number after your order has been shipped, please contact us. 

 

Custom Orders & Shipping Outside The Continental U.S.

Custom orders may require a couple of days for processing/handling. Turnaround time is normally quick and you will be notified when your order ships.

Other parts of the U.S. including Hawaii, Alaska, Puerto Rico, Virgin Islands & Guam may require a shipping fee depending on the location and package size.

We will contact you before we ship if any additional fees are required.

For special requests or expedited shipping, please contact customer service for pricing information.

 

Local Pick-Up

We are open 9am-5pm, Monday - Friday and located 20 minutes east of downtown Los Angeles near the 60 / 605 interchange. Please contact us right away after placing and order or let us know in the message box during check out. We will send you a contact you once your order is ready for pick-up.

 

Return Policy

We gladly accept returns on unused products in original packaging within 30 days of purchase.  Please contact us if you have any questions or concerns.

Unless we have made an mistake with your order, the customer is responsible for return shipping fees.  

The refund will be issued as soon as we receive the item(s). We recommend getting a tracking number just in case there is an issue with shipping.

Custom order(s) cannot be return or exchange. 

No returns are accepted on clearance/closeout sales.

We encourage our customers to measure their project twice and be as accurate as possible before placing an order.  

Feel free to contact us if you have any questions about custom sizes or how to measure.  Email us at support@alionhome.com

 

Important Product Information About Screens, Panels, Sails & Custom Orders

Patio & Fence Privacy Screens are manufactured to fit inside the frame of your fence/railing.  

They are typically about 2 inches shorter than the size listed so that they will fit properly.  For instance, a 6' fence actually uses a 5'10" screen.  

Most of our screens and shade fabrics are 1-2 inches shorter than listed.

This is industry standard and applies to most patio and fence screens as well as some shade fabric rolls and shade panels.  

If you need an exact measurement or have any questions about how screens work, feel free to contact us.

 

Sun Shade Sails naturally have curved sides, typically up to 6 inches on each side in the middle sections depending on the sail size. 

They are made this way for a reason; so that you can get proper tension when hanging them by the corners.  Without curves, the middles sections would sag.

All shade sails are made this way and not true linear squares or triangles. (Please see the diagrams in the shade sail product photos)

The size of the sails are measure from the "D" rings. 

For instance, a 10' x 10' sail is 10 feet from corner to corner, but is about 9' x 9' in the center of the sail.  

 

Custom Size Sun Shade Sails are cut and sewn by hand in our warehouse and may have deviations of up to 6 inches on the finished size.  

If the sail measurements are slightly off, its rarely noticeable and they will usually fit your project in a satisfactory manner.  

This is not an exact science but our customers are rarely unhappy with the final product.  Want to know how to measure?  Ask before you buy.

 

Please ship returns to:

Alion Home

241 S 3rd Ave,

Ste 1

La Puente, CA 91746