What information do I need to provide to receive a quote?
- Please provide us with the product name(s), color(s) and measurements. You may also follow the list below.
Grommets: Yes, No (If yes how many sides)
Hemmed: Yes, No (If yes how many sides)
Item listing says "Custom" can I return or do an exchange?
- Unfortunately listings that say "Custom" are custom order(s) therefore cannot be returned nor can we do exchanges.
How long does it take to make a custom order?
- Custom orders take 1-2 weeks to complete.
How do I pay for my custom order?
- We will send you an invoice which will take you to our check-out page.
How do I place a custom order?
- Please send us a message with the "Contact Us" form. We would be glad to assist you.
Can I cancel my custom order?
- You may cancel your custom order if it is not in the process of being made. Once it is in the process of being made, we will not be able to cancel your order or make changes.
Can I return or exchange my custom order?
- Unfortunately we are unable to accept returns nor do exchanges on custom order(s). Please contact us if you have any questions regarding your custom order.
Why is my custom order a bit shorter than the measurements?
- As custom order are cut and hand sewn, the measurements will be slightly off. Therefore a tolerance of +/- 2-4in is allowed. However it is rarely noticeable and they will usually fit your project in a satisfactory manner.
I am not sure how to measure, can I get some help?
- Yes, we can definitely assist you with your project and give you advice. Fastest way to get in-touch with us is by using our "Contact Us" form. We reply to all messages within 24 hour.
Can I have grommets at custom lengths?
- Yes, we can do grommets at custom lengths. Please provide us with your spacing measurements.
Can I add grommets, hems or rod pockets?
- Yes, you may add or remove specific things. Please note that adding extra grommets, hems or rod pockets may cost extra.
Why is my order not the exact measurement?
- Privacy screens and panels may have to be tighten to measure out the exact measurement provided to us. During the custom process, the screen/panel are laid down flat and straight before it is cut.
I am not sure if the product I chose is right for my project, can you help me?
- We can definitely assist you. Send us a message or give us a call and we can assist and give you advice with your product. If we think the product is not suitable for your project, we will let you know. We want ensure that you enjoy your product.
What is the warranty on custom order(s)?
-Our warranty for custom items is 1 year Limited Warranty, this only covers Craftsmanship, Not Normal Ware and Tare. Special designs and sizes larger than 16ft x 16ft x 16ft or 8ft x 22ft or 10ft x 13ft or equivalent is not covered by our warranty. Warranty claim is chosen by us, Replacement or Refund.
My item(s) are damage, what can be done?
-You must contact us within 3 business days upon receiving the item if it is damaged. You will be required to send us photos. If you contact us after 3 business days, any shipping for exchanges, you will be responsible.